My previous post expressed some personal frustration at my bank arbitrarily deciding to change my credit card on me. As a result of this change I get no benefits but am being forced to bear the cost of dealing with multiple entities to change my payment details. In thinking about this I've realised that there are relevant parallels with software development. Software products exist to provide benefits and these benefits are obviously the single most important factor in the suitability of software to a user. What it is important to understand is that most users don't really care which...
My bank has decided to start making decisions for me. They've sent me a cheerful letter telling me that they're going to swap my credit card of type X with one of type Y with a brand new number. For my benefit, honest. This will all happen unless I call them and get the marketing spiel on why this is the greatest change ever to happen to me. Er... No. I have a number of things set up to do automatic billing from my credit card. If I'm going to have to change all those, I'm going to...